FAQ
General
When should we book?
Go directly to our Contact page to get in touch today.
What happens once we book?
What backgrounds can we choose?
During a standard one hour shoot you have the option of including two different backgrounds, these can be two different indoor backgrounds, two outdoor backgrounds or one of each.
Head over to our to our Backrounds page for the options we have on offer.
What to bring, what to wear and how long will it take?
How long until we get to see them?
How many photographs will I get to choose from?
How do we get to view our photographs?
Who should come to the sales session?
What products do you offer?
Can we buy the digital files?
How much will it cost?
Sessions fees start at $225
Artwork ranges from $175 for a mounted print, to over $3000 for our largest pieces of premium wall art.
Digital Packages start at $500
From our experience, most people invest between $750 and $3500 on their custom artwork.
What payment options do you offer?
50% deposit is required at the time of ordering and balance required before collection of final artwork.
We also offer interest free payment plans.
What is the best time for my photography session?
Our Indoor Studio options are available during all opening hours.
Our Outdoor Studio options are weather and daylight dependant and vary in availability according to time of year.
We are on hand to answer any questions, give us a call to discuss what the right options are for you.
What happens if it rains?
PORTRAITS
Children and Photography times
How many people can we include?
We understand that each family is unique, and we will discuss the images and combinations you are wanting during our design session.
Can I bring my pets along?
What if my child is unwell on the shoot date?
If someone is not feeling well, we will simply re-schedule. We just ask that you let us know as soon as possible
What if my child is ill on the shoot date?
What should we bring with us?
For young children, think of what you would bring along on a day out. Snacks, wipes, favourite toys, blankies. Steer clear of snacks like cheezles, that stain faces and fingers. Also hold back on the sweets, sugar highs can come crashing down mid-shoot.
These are all things we discuss during your design consultation.
What should we wear?
Of course these are all just suggestions, if bold patterns and bright colours are part of what make you wonderful, wear it!
Do you offer hair and make-up services?
If you get your hair coloured, do that before the shoot, if you like having your nails done, do that. Make-up, we suggest doing the same as you would for a nice night out, although if you love to be pampered and made up by someone else and feel that this is what makes you shine, go right ahead!
Gents, have a shave before you come in – or don’t – it all depends on how you feel your best. Just remember the old rule… two weeks to a good haircut!
For the kiddies, full make-up on a child is unnecessary, hair out of eyes is suggested. Pay special attention to nose, eyes and mouth, make sure there are no remnants of breakfast, snacks or the backyard 🙂 Wet wipes are always a great asset.
What happens after the shoot?
PETS
How long does a session take?
How many pets can I include in the shoot?
Do you photograph pets other than cats and dogs?
My pet is not the most obedient...
For particularly hyper dogs we do suggest you take them for a walk right before the session, this can help expel a bit of energy before the session.
Can I also be in the photos?
What do we bring to the shoot?
Collars and leads, make sure they are ones that you like. If not, maybe its time to go shopping for a new one.
Also photo day is the perfect day for bribery! Bring in your dogs favourite treats, this can be a big help when it comes to co-operation.
For the safety of your pets and also others we ask that all pets arrive on lead or in an appropriate carrier.
What happens after the shoot?
TERMS & CONDITIONS
Vouchers
- Session must be booked prior to expiry date.
- All ordered images are permanently backed up and stored. Other images will be removed 1 month after the collection of your artwork.
- Design appointment is to be completed within 2 weeks from your photography session to redeem your gift voucher.
- Any offers may not be used in conjunction with any other offer or voucher and is not redeemable for cash or any other goods and may only be used as described.
- Special offers cannot be used to purchase portraits from a previous portrait session.
- Jo Howell Photography sessions can involve physical activity. Any injuries or fitness concerns are to be told to the photographer prior to the session. This is undertaken at your own risk.
- Digital files of purchased images are high resolution, fully retouched and cropped as per your order. Any other requirements will be charged at $50 per image. Digital negative sets (images that are not ordered as prints) will not be fully retouched and will be cropped to 20×30 inch output.
- All promotions and their resulting images are not for commercial use unless otherwise arranged prior to shoot.
- You must complete or discuss your session planner questionnaire with JHP a minimum of 3 days prior to your photography session or your session will be cancelled. Please let the team know when the best time of day suits you to do this.
- Repeat cancellation of your session or failure to show or without notice will result in loss of voucher and session fees.
- Management reserves the right to refuse service at any time.
Coopers Collars Competition
To enter the promotion, Eligible Entrants must:
- Enter via online entry form.
- Agree to be a Coopers Collars Model
- Include a valid email address and contact phone number.
Entry ends midnight 2nd October 2018.
Multiple entries will not be accepted.
2. Prize Details
Grand Prize:
There will be one (1) Grand Prize consisting of:
• Jo Howell Photography Studio Portrait Session
• Over the phone design consultation
• 1 hour of photography at Jo Howell Photography Knoxfield Studio
• 1 hour theatre viewing and sales session
• One (1) 8x11inch matted print
• One (1) 20×30 inch canvas or wood print
Grand Prize is valued at AUD$1120.
3. Runners Up Prize:
There will be runners-up prizes for eligible participants.
Runners-up prize consists of:
• Jo Howell Photography Studio Portrait Session
• Over the phone design consultation
• 1 hour of photography at Jo Howell Photography Studio
• 1 hour theatre viewing and sales session
• One fully finished digital file as chosen by Coopers Collars QLD emailed to winner after selection
• A $40 Coopers Collar voucher
• Chosen file will be used by Coopers Collars for marketing and advertising purposes
Runners up prize valued at AUD$765
Prizes, or any unused portion of a prize, are non-transferable, non-refundable and non-redeemable for cash or other goods or services.
The prize is subject to availability and conditions.
Grand Prize and Runners Up Prizes must be used prior 22nd September 2019.
By participating the participant confirms that he/she gives the Promoter of the Competition and its associated agencies permission to use their name and/or photograph for promotion, advertising, marketing or other purposes to promote their involvement with the Jo Howell / Coopers Collars Competition across all Jo Howell Photography media platforms.
4. Conditions of Entry
- Information about the prize and how to enter forms part of these terms and conditions of entry. Entry into this promotion is deemed acceptance of these terms and conditions of entry by each entrant. Entry is permitted via website and also via ipad at the Royal Melbourne Show.
- The promoter is Jo Howell Photography ABN 82 429 256 761
- Entry is only open to residents of Australia 18 years and older. Employees (and their immediate families) of the Promoter are ineligible to enter.
- The Promoter reserves the right to verify the validity of each entry. The Promoter reserves the right to disqualify any person for tampering with the entry process.
5. How to Win
The promotion commences at 9am 22nd September 2018 and closes at 11:59pm 2nd October 2018
Entrants who are not winners will not receive any notification.
The Winner shall be notified via email and mentioned Facebook or Instagram post on their winning entry, followed by a confirmation email.
The Promoter will not enter into correspondence regarding the result of the Promotion.
If a Winner is not contactable or the Prize is not claimed by the Winner prior to 31st October 2018, their Prize will be forfeit.

52 Parkhurst Drive,
Knoxfield Victoria 3180
Australia

03 9887 5914
